Understanding our cancellation and refund policy

Peace of mind for your dive adventure

Individual bookings

If you can't make the trip and wish to cancel for any reason, the following cancellation policy applies:

More than 30 days prior to departure: free (full refund)
7 to 30 days prior to departure: 35% cancellation fee
Less than 7 days prior to departure or no show: no refunds under any circumstances, including illness, cancelled flights, etc.

Private charter bookings

Similarly to the above, if you wish to cancel your private charter booking, the following cancellation policy applies:

More than 90 days prior to departure: free (full refund)
30 to 90 days prior to departure: 50% cancellation fee
Less than 30 days prior to departure or no shows: no refunds

If we need to cancel the trip

While we aim to run all trips, sometimes we need to cancel for reasons out of our control, including:

Strong winds
Cyclone warnings
Mechanical issues with the boat or equipment
Staff unavailability

When this happens, we will offer to either move your booking to a different date depending on trip availability, or a full refund if the alternatives don't work for you.

Please note we are unable to cover your additional expenses such as accommodation, flights and others that might be affected by our trip cancellation.